Refund Policy

Welcome to Else & More. We want you to be completely satisfied with your purchase. This refund policy outlines the terms and procedures for returns, exchanges, and refunds for products purchased from our store, which offers homes essentials, electronics, toys, and vapes.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

The product must be unused, in the same condition as received, and in its original packaging.
Products must be returned within 14 days of delivery unless otherwise specified.
Proof of purchase (invoice or order confirmation) must be provided.

Non-Refundable Items

The following items are not eligible for refunds:

Perishable goods, such as food or certain health products.
Personalized or custom-made items.
Vape products that have been opened or used, due to safety and hygiene reasons.

Requesting a Refund

To request a refund, please contact us at the earliest:

Phone:03703965516
Email: info@elseandmore.com

Provide your order number, item details, and reason for the return. We will respond within 2 business days with instructions on how to return your item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange a product for the same item, please contact us using the contact information above. Exchanges are subject to product availability.

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will provide a full refund or replacement at no additional cost.

Contact Information

If you have any questions or concerns regarding refunds or returns, please contact us:

Phone: 03703965516
Email: info@elseandmore.com
Address: S.e College Road, Near City Hospital, Bagikhana, Bahawalpur
Website: elseandmore.com